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Shipping


Order Processing
All items in this store are made to order and average order processing times are 3 to 5 business days. Processing times may vary during busier seasons such as Black Friday/Cyber Monday and Christmas. 

IMPORTANT:
Order Processing Times must be added to the estimated Shipping Times.

Shipping Times
The time it will take to receive your item will depend on the ship-to location. 

Average shipping times are:

USA - 3 to 5 days
Canada - 6 to 10 days
EU - 3 to 7 days
Australia/New Zealand - 12 to 14 days

Please note that shipping delays can occur over which we have no control specially during busy sales seasons such as Black Friday/Cyber Monday and Christmas and we ask you to allow for extra time to receive your goods. 

Shipping Rates
Shipping rates are calculated at checkout and vary depending on the ship-to location as well as products ordered. Some items cannot be packaged together and you may receive multiple packages if you order a variety of items, for example mugs.

Returned & Undelivered Packages
We will contact you if we receive your order back as undelivered due to an incorrect shipping address provided, addressee unknown, unable to forward or marked as unclaimed. We are unable to issue any refunds but your order can be re-shipped. Re-shipping charges will apply and depend on the product as well as the ship-to location.

If we do not hear from you within 28 days your item will be donated to charity.

Order Tracking
If your tracking information confirms that the item has been delivered to your order address, but you have not received your order, please contact the carrier directly to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.

Customs, Duties & Taxes 
Depending on your location you may be charged customs, duties, taxes or government fees. We are not responsible for any of these charges and if you are unclear as to what you may be charged by your country we recommend contacting your local customs office for clarification.