Shipping


Shipping Rates
Orders to US addresses have a flat shipping rate of $3.95 per order up to the value of $49.99. Orders of $50 and above are FREE OF CHARGE. For all other destinations shipping rates are calculated at checkout and vary depending on the ship-to location as well as products ordered. Some orders containing different items may be shipped separately as they cannot be packaged together such as Mugs.

UPDATED COVID-19 Shipping Times
The time it will take to receive your item will depend on the ship-to location. 

Average shipping times are as follows but please expect delays:

USA - 3 to 5 business days
Canada - 10 to 15 business days
EU - 10 to 15 business days
Australia - 20 to 30 business days

Shipping to some international destinations may take considerably longer than usual due to reduced commercial air traffic, social distancing measures, lock downs and a reduced workforce. This includes manufacturing, postal & other delivery services. Domestic (US) deliveries experience some delays.

UPDATED COVID-19 Order Processing Times
Order Processing Times are currently around 10 to 15 business days. These times are fluid and will be updated regularly to reflect the most accurate production times.

IMPORTANT:
Order Processing Times must be added to the estimated Shipping Times.

Returned & Undelivered Packages
We will contact you if we receive your order back as undelivered due to an incorrect shipping address provided, addressee unknown, unable to forward or marked as unclaimed. We are unable to issue any refunds but your order can be re-shipped. Re-shipping charges will apply and depend on the product as well as the ship-to location.

If we do not hear from you within 28 days your item will be donated to charity.

Order Tracking
If your tracking information confirms that the item has been delivered to your order address, but you have not received your order, please contact the carrier directly to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.

Customs, Duties & Taxes 
Depending on your location you may be charged customs, duties, taxes or government fees. We are not responsible for any of these charges and if you are unclear as to what you may be charged by your country we recommend contacting your local customs office for clarification.