1. When will my order be dispatched?
All items in this store are made to order and average order processing times are 3 to 5 business days. Processing times may vary during busier seasons such as Black Friday/Cyber Monday and Christmas. Order processing times must be added to shipping times.
2. How long does shipping take?
Shipping times depend on the ship-to location. Please note that shipping delays can occur over which we have no control specially during busy seasons such as Black Friday/Cyber Monday and Christmas.
Average shipping times are:
USA - 3 to 5 days
Canada - 6 to 10 days
EU - 3 to 7 days
Australia/New Zealand - 12 to 14 days
3. How much does shipping cost?
Shipping rates are calculated at checkout and vary depending on the ship-to location as well as products ordered. Some orders containing different items may be shipped separately as they cannot be packaged together such as Mugs.
4. Can you help me find the right size?
Sizing information is provided in each product listing. Items vary in style and size, even if they look similar, and we recommend that you thoroughly read the item description and sizing details provided before purchasing as we do not offer size exchanges. If in any doubt, please contact us for assistance at firstname.lastname@example.org
5. I haven't received my order - what now?
For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Please contact us at support@ontrendshirts stating your order number.
We may ask for your help before doing that, like confirming that the shipping address was correct. It would also be good to double check with your local post office first to try and locate the lost order.
If tracking information states that your item was delivered but you have not received it, we cannot take responsibility and you will need to take this up with the delivery company.
6. I have received are faulty/incorrect products - what now?
In the rare event that you have received faulty goods or we have made a mistake please contact us within 3 days of receipt of your goods. We require 2 photographs of the damage or error, a close up and a full product photo. A replacement item will be sent to you as soon as the fault has been approved.
We cannot accept any claims for faulty goods if they have been used, worn or in any way tampered with and we cannot accept any consequential losses relating to the purchase of these goods.
Please check our Refund & Returns Policy for further details.
7. Can I cancel or change my order?
After placing your order you have a 2 hour cancellation window during which time you can request a cancellation or make changes to your order by contacting email@example.com stating your order number. After that time orders will be sent for processing and can no longer be cancelled or changed. Due to the made-to-order nature of all our products we are unable to offer refunds or exchanges for change of heart or incorrect sizes chosen once the cancellation period has lapsed.
8. What printing methods do you use?
We use a range of technologies including the latest DTG (Direct to Garment) printing processes resulting in a soft, vintage like print for our graphic t-shirts, sweatshirts, hoodies and socks.
9. What is an AOP (All Over Print) Product ?
Our all-over-printed products such as leggings, bags, beach towels, joggers, hoodies and sweatshirts are printed using a dye sublimation technique. These cut & sew products have our designs printed on to the fabric first which is then cut and hand-sewn by expert in-house teams utilizing the best quality fabrics you'll love to wear.
10. I can't find my question here
Please email us at firstname.lastname@example.org or get in touch via our Contact Us form at the bottom of this Web Page