FAQ's


1. When will my order be dispatched?
We practice 'slow fashion' to avoid unnecessary waste, meaning goods do not exist prior to purchase and are made to order. This takes on average 3 to 5 business days but can take up to 10 business days on occasion. 

2. How long does shipping take?
Shipping times depend on the ship-to location. 

Average shipping times are:

USA - 2 to 6 business days
Canada - 10 to 15 business days
EU - 10 to 15 business days
Australia - 20 to 45 business days 

3. How much does shipping cost?
We offer FREE SHIPPING on orders of $100+ that ship to a US address. All other shipping rates are calculated at checkout and vary depending on the ship-to location as well as products purchased. 

4. Where can I find sizing information?
Detailed sizing information is provided in each product listing. Items vary in style and size, even if they look similar, and we recommend that you thoroughly read the item description and sizing details provided before purchasing. Due to all items being made to order we do not offer size exchanges or returns for incorrect sizes chosen. If you require further assistance you can contact us at support@ontrendshirts.com and we will do our best to help you.  

5. I haven't received my order - what now?
For packages lost in transit, all claims must be submitted no later than 28 days after the estimated delivery date. Please contact us at support@ontrendshirts.com stating your order number. 

We may ask for your help, like confirming that the shipping address was correct. It would also be good to double check with your local post office first to try and locate the lost order.

If your tracking information confirms that your order has been delivered to your order address, but you have not received it we recommend you follow these initial steps:

1. Check if the item has been taken in by neighbors
2. Check if it has been left in a 'safe' place - garage, shed, porch etc.
3. Check if the carrier has left a note for collection
4. Check with those you are sharing accommodation with in case they forgot to tell you

If this fails please contact the carrier directly to investigate this issue. They will be able to provide you with confirmation about the delivery. Regrettably we do not have any influence over packages once they have been handed to the carrier and cannot be held accountable for packages where tracking information states the package has been delivered to your order address. If it has been stolen we recommend filing a stolen mail report.

6. I have received faulty/incorrect products - what now?
In the rare event that you have received faulty goods or we have made a mistake please contact us within 3 days of receipt of your goods. We require 2 photographs of the damage or error, a close up and a full product photo. A replacement item will be sent to you as soon as the fault has been approved. 

We cannot accept any claims for faulty goods if they have been used, worn or in any way tampered with and we cannot accept any consequential losses relating to the purchase of these goods. 

Please check our Refund & Returns Policy for further details.

7. Can I cancel or change my order?
We hold all orders for a period of 2 hours to allow for any changes or cancellations to be made. If you need to make changes please contact us within that 2 hour period with your request at support@ontrendshirts.com stating your order number. After that time orders will be sent for processing and can no longer be cancelled or changed, this includes shipping address changes, size changes and color changes. No exceptions.

8. Where do your items ship from?
The vast majority of our items are printed, embroidered or made in and shipped from the USA. A limited number of items are shipped from the EU mainly to our EU customers.

9. I can't find my question here
Please email us at support@ontrendshirts.com or get in touch via our Contact Us form at the bottom of this Web Page 


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