1. When will my order be dispatched?
All items are made to order and this takes between 3 to 10 business days. This can vary and we will update this information if there are any changes.
2. How long does shipping take?
Shipping times depend on the ship-to location. Due to COVID-19 shipping delays are to be expected across all destinations but will vary from country to country and we cannot guarantee any shipping times.
Average shipping times are:
USA - 3 to 5 business days
Canada - 10 to 15 business days
EU - 10 to 15 business days
Australia - 20 to 30 business days
3. How much does shipping cost?
Orders of $100+ that ship to a US address ship FREE OF CHARGE. All other shipping rates are calculated at checkout and vary depending on the ship-to location as well as products purchased. Some orders containing different items may be shipped separately as they cannot be packaged together such as mugs.
4. Can you help me find the right size?
Sizing information is provided in each product listing. Items vary in style and size, even if they look similar, and we recommend that you thoroughly read the item description and sizing details provided before purchasing as we do not offer size exchanges or returns. If in any doubt, please contact us for assistance at firstname.lastname@example.org
5. I haven't received my order - what now?
For packages lost in transit, all claims must be submitted no later than 28 days after the estimated delivery date. Please contact us at support@ontrendshirts stating your order number.