Don't worry, we will send a replacement free of charge.
Please follow these steps:
1. Contact us within 3 days of receipt of your goods.
2. Send us 2 photos showing the damage or error, a close up and a full product photo.
3. Email us a firstname.lastname@example.org providing your name, order number, photos and a brief explanation of what went wrong
A replacement item will be sent to you as soon as the fault has been approved.
Please note that we cannot accept any claims for faulty goods if they have been used, worn or in any way tampered with and we cannot accept any consequential losses relating to the purchase of these goods.
Refunds & Exchanges
Due to the made to order nature of all our products we are unable to offer refunds or exchanges for change of heart or incorrect sizes chosen once the 2 hour hold period has lapsed - see below:
We hold all orders for a period of 2 hours to allow for any changes or cancellations. If you need to make changes please contact us within that 2 hour period with your request at email@example.com stating your order number. After that time orders will be sent for processing and can no longer be cancelled or changed, this includes shipping address changes, size changes and color changes.
Please check the size guide provided within each listing together with the detailed product description before placing your order. If you have any doubts or questions we are happy to help you. You can contact us at firstname.lastname@example.org and we will get back to you within 24 hours.