Refund & Returns Policy
Received the wrong thing or the item received has a fault? Don't worry, just follow these steps:
1. Contact us within 3 days of receipt of your goods.
2. Send us 2 photos showing the damage or error, a close up and a full product photo.
3. Email us at support@ontrendshirts.com providing your name, order number, photos and a brief explanation of the problem
A replacement item will be sent to you as soon as the fault has been approved.
Please note that we cannot accept any claims for faulty goods if they have been used, worn or in any way tampered with and we cannot accept any consequential losses relating to the purchase of these goods.
Refunds, Exchanges & Cancellations
To avoid unnecessary waste we practice what is known as 'slow fashion' meaning all our items are made to order and do not physically exist prior to your purchase. For this reason we are unable to offer refunds or exchanges once the 2 hour hold period has lapsed - see below:
2 Hour Hold Period
We hold all orders for a period of 2 hours (except orders where expedited/express shipping has been purchased, those will be actioned as soon as they are received and cannot be changed once placed!) after order placement to allow for any changes or cancellations to be made. If you need to make changes please contact us within that 2 hour period with your request at support@ontrendshirts.com stating your order number. After that time orders will be sent for processing and can no longer be cancelled or changed, this includes shipping address changes, size changes and color changes. No exceptions.
Please check the size guide provided within each listing together with the detailed product description before placing your order. If you have any doubts or questions we are happy to help you. You can contact us at support@ontrendshirts.com and we will get back to you within 24 hours.